Provide Tier 2 support for customers, troubleshooting and resolving data - related issues in SaaS supply chain applications. Collaborate with engineering teams for software enhancements.
About the role
- Inside Product Support Representative driving sales solutions across a high-volume customer base in heavy equipment industry. Responsible for engaging customers and providing tailored solutions.
Responsibilities
- Build strong relationships with your assigned owner-operators and growing contractors
- Engage customers proactively to understand their needs and present tailored solutions
- Leverage digital tools and data sources to identify opportunities
- Develop strategic call plans and account strategies to maximize customer engagement and sales performance
- Maintain accurate records of customer interactions, equipment population, and opportunities using Saleslink
- Collaborate cross-functionally with product support, equipment sales, and service teams
Requirements
- Minimum 2-3+ years of proven success in sales, customer service, or account management
- Experience in the heavy equipment or construction industry is a strong asset
- Comfort with digital platforms and tools used in parts sales and support
- Mechanical aptitude and willingness to learn skills like undercarriage measuring
Benefits
- Flexible work arrangements
- Professional development opportunities
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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