Senior Planning Analyst managing B2B cost management, financial projections, and insights essential for decision - making. Collaborating across functions and ensuring financial accountability within the team.
About the role
- Infrastructure Analyst at Stefanini providing technical assistance and monitoring Microsoft platforms. Involving in problem resolution and operational checks in a hybrid work environment.
Responsibilities
- Provide technical assistance to users: define the system scope and objectives. Execute manual or automated practical procedures to resolve medium-complexity issues.
- Perform monitoring tasks and environment health checks to ensure proper operation of services. Report deviations in health status, events, and anomalies in services.
- Analyze event logs for errors and indications of potential incidents; research solutions based on technical documentation and rationale, and provide evidence to support proposed resolutions.
- Report incidents, events, and anomalies to the team lead and manage incident handling end-to-end.
- Continuously review the ticket management platform, ensuring proper distribution of incidents and requests to colleagues.
- Execute tasks delegated by senior colleagues and report their status promptly and appropriately.
- Ensure servers comply with relevant security indicators for the platforms under management.
- Review monitoring platforms for deviations, report them, and manage their remediation following the bank's processes.
Requirements
- Degree (Technical or University) in Systems Engineering / Computer Science / Networking.
- English: Basic.
- Proactive, with an investigative mindset in technology seeking new solutions, alternatives, or improvements.
- Commitment to undertake tasks that involve new challenges and significant learning.
- Ability to work effectively in a team.
- High level of empathy to build positive interpersonal relationships oriented toward achieving objectives.
- Customer-oriented.
- 1 year of experience in administration/operation of Microsoft Active Directory and DNS Server platforms.
- Knowledge of systems management and current technologies for hardware, software, and processes, as well as industry standards such as ITIL.
- MCTS: Windows Server 2022/2019/2016/2012 - Server Virtualization (MCTS).
- MCITP: Enterprise Administrator.
- MCSA: Windows Server.
Benefits
- Certification courses for operational platforms.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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