Support Analyst guiding users of SAP Ariba and other solutions in Spanish, English, and Portuguese. Creating materials to facilitate user adoption and resolving technical inquiries on demand.
RB
Hybrid Information Technology Application Support Analyst – Fraud Systems
Posted 4 months ago
About the role
- Information Technology Application Support Analyst at Regions supporting software systems and providing troubleshooting, installation, and training to users. Ensuring high-quality documentation and assisting in application implementations.
Responsibilities
- Supports software systems, provides troubleshooting, technical assistance, installation, and training to software users
- Ensures that application support documentation is maintained to the highest quality
- Obtains information on application design and functionality to propose solutions to end users
- Responds to client inquiries concerning software operation and troubleshoots system software and operator complications
- Monitors routine and critical processes and workflows to proactively identify problem trends
- Assists with application implementations and configuration
- Performs root cause analysis and provides technical solutions to production related application errors
- Performs application testing in various environments
- Deploys service releases, patches, requests, and customizations
- Exercises independence of thought, but complex problems may be referred to senior associates or supervisor/manager
Requirements
- Bachelor's degree in a related field and three (3) years of related experience
- Or Associate's degree in a related field and five (5) years of related experience
- Or High School Diploma and seven (7) years of experience
- Ability to communicate technical problems and solutions to non-technical users
- Excellent written and verbal communication skills
- Experience with scripting, automation, SQL etc.
- Familiarity with ITIL practices and ticketing systems (e.g., ServiceNow, Jira)
- Strong analytical & problem-solving skills
- Experience with Splunk and Dynatrace is preferred
- Experience with Visio or Lucid is preferred
Benefits
- Paid Vacation/Sick Time
- 401K with Company Match
- Medical, Dental and Vision Benefits
- Disability Benefits
- Health Savings Account
- Flexible Spending Account
- Life Insurance
- Parental Leave
- Employee Assistance Program
- Associate Volunteer Program
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