Operations Reporting & Insights Manager for Equitable analyzing sales activity and developing reporting solutions. Collaborates with leadership to enhance financial well - being metrics and operational efficiency.
About the role
- Sales Operations Representative supporting global customer inquiries in biotech company. Providing sales assistance and ensuring best in class service across global markets.
Responsibilities
- Addresses customers’ sales inquiries as they are received via phone, email, and webchat, providing first response to customers and routing to other teams when necessary
- Generates quotations for standard products and answers questions on product pricing
- Coordinates with customers, Field Sales and Distributors to organize the requirements and logistics for complex orders and agreements including customer contracts, discount agreements, and punchout catalogs
- Inputs and maintains customer and sales related activities within Revvity’s databases (including SFDC) to ensure consistency and accuracy
- Supports Distributors and Field Sales by providing training and assistance on Revvity’s sales processes and systems
- Creates and optimizes processes including communication and logistics with internal teams
- Manages and maintains centralized locations for information on sales processes, collateral, templates and resources
- Undertakes relevant project work and additional responsibilities as appropriate and agreed with Line Manager
Requirements
- Bachelor’s degree in a life or natural sciences discipline OR Associate degree in a life or natural sciences discipline
- Two years of sales or customer support experience
- Excellent English skills in both written and verbal communications
- Enthusiasm and a willingness to engage with customers
- Good interpersonal skills with the talent for teamwork
- Exceptional attention to detail and accuracy
- Strong computer skills, minimum intermediate proficiency with MS Office programs
- Experience with Customer Relations Management Systems (Salesforce preferred)
Benefits
- Medical, Dental, and Vision Insurance Options
- Life and Disability Insurance
- Paid Time-Off
- Parental Benefits
- Compassionate Care Leave
- 401k with Company Match
- Employee Stock Purchase Plan
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