Senior CX Operations Analyst driving operational rigor and insights for customer experience at LiveRamp. Collaborating across teams to enhance efficiency and implement AI - driven solutions in multiple cities.
About the role
- Lot Operations Safety Specialist II ensuring effective coordination of safety activities at Cox Automotive locations. Handling data entry and safety documentation while supporting departmental objectives.
Responsibilities
- Perform basic data entry into the AS 400 computer system and other programs as needed
- Maintain constant communication with commercial accounts department, customer support team, quadrant and account coordinators, supervisors, and other auction personnel to ensure effective coordination of Safety and environmental activities
- Answer phones, provide support to all employees, and champion safety culture and provide reminder of safety guidelines as set by EHS and local policies
- Support managers in the coordination of departmental safety objectives and tasks
- Process and submit all Safety paperwork
- Forward all invoices and items to be posted to the appropriate areas in a timely manner
- Assist in the coordination of Safety objectives and execution of team safety activities across locations (I.E trainings)
- Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such
- Actively participate in support of all safety activities aligned with Safety Excellence
- Perform other duties as assigned by management
Requirements
- High School Diploma or equivalent Required
- 1 – 3 years customer service experience required
- Effective communication skills required, including public speaking
- Strong problem-solving, time management, and organizational skills required
- Ability to operate general office equipment (i.e., copier, fax machine, etc.)
- Good computer software skills required including Microsoft suite and other products
- Ability to sit, stand or walk for prolonged periods of time
- Ability to perform repetitive data entry tasks; manual dexterity
- Vision abilities required include close, distance and depth perception
- Able to travel within state regularly, between locations as needed
Benefits
- Health care insurance (medical, dental, vision)
- 401(k)
- Paid time off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)
- Minimum of 16 hours of paid time off every month
- Seven paid holidays throughout the calendar year
- Additional paid time off for bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave
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