Customer Service Specialist in CommBank’s Funding & Settlements team managing business loan processes. Collaborating with stakeholders and providing exceptional customer service to internal and external clients.
About the role
- Specialist in Global Customer Care enhancing customer experience for Danfoss. Leading projects and process improvements in customer service for a global manufacturing company.
Responsibilities
- Lead or participate in customer care related projects globally
- Support projects to implement and improve Customer Care systems: EDI, SAP (ERP), Salesforce (CRM), and TMS
- Lead or support Customer Care process integrations for mergers and acquisitions
- Facilitate Global Process ownership for Order Management Processes
- Implement process improvements in collaboration with teams and ensure compliance
- Collaborate with team leaders and management to improve customer satisfaction
- Monitor key performance indicators (KPIs) related to team metrics
- Promote quality and continuous improvement initiatives within Danfoss Power Solutions
Requirements
- Bachelor's degree or equivalent experience (minimum 5 years in a Customer Service role)
- 5+ years of experience in Customer Service experience in the manufacturing industry
- 5 + years of ERP experience, preferably SAP
- Knowledge of supply chain, logistics, and sales processes
- Excellent communication skills (all organizational levels)
- Solution-oriented problem-solving skills
- Passion for improving customer experience
- Strong business acumen
- Successful experience working on global teams
- EDI setup and maintenance experience
Benefits
- Bonus system
- Pension plan
- Personal insurance
- Communication package
- Opportunity to join Employee Resource Group
- State of the art virtual work environment
- Employee Referral Program
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Insurance expert providing phone - based broker services and administrative support at Hiscox. Delivering exceptional service and managing inquiries from High Net Worth brokers.
Sales Support Specialist in VIEWENTO handling customer relations, marketing, and operations. Focused on optimizing sales processes within a dynamic marketing team.
Client Support Specialist providing real - time assistance and support to insurance clients using underwriting screening tools. Ensuring effective user experience and addressing queries promptly.
Customer Support Agent at Maurten responsible for handling customer inquiries through Zendesk. Engaging with users and supporting development projects in a hybrid work environment.
Customer Service Representative supporting Asia customers for Teledyne Technologies. Responsible for processing orders, customer service requests, and compliance coordination from Tokyo office.
Customer Experience Quality Analyst at Blue Ridge Communications managing customer feedback and insights. Focused on driving improvement in customer journeys through actionable data analysis and reporting.
Customer Support Representative assisting German - speaking clients with BUX services. Providing support across various channels with a focus on positive user experience.
Solutions Specialist tackling customer automation while utilizing software tools in a dynamic environment. Join a respected team at TLG, caring for employees since 1967.
Customer Service Representative assisting U - Haul customers both inside and outside the center. Providing support for U - Haul products and services, managing rentals, and ensuring excellent service.