Customer Care Intern assisting in resolving homeowner issues while gaining practical experience at Lennar. Collaborating with professionals to improve homeowner experience in a supportive internship program.
Responsibilities
Assist with providing customer care in a creative, proactive manner to resolve customer issues consistent with Lennar’s policies, procedures, and quality standards
Support the development and design of process improvement feedback mechanisms
Help identify challenges and design performance measurement solutions
Review performance data to measure productivity or goal achievement
Help define and automate processes and communications related to the Homeowner Experience
Requirements
Current Junior working towards a bachelor's or master's degree, graduating within 2 years (preferred)
Working towards a bachelor's degree in construction, civil engineering, architecture, business, or similar degree
Must be authorized to work in the United States
Valid driver’s license, good driving record, and valid auto insurance coverage
Verbal and written communication skills
Interpersonal and customer service skills
Organizational skills and attention to detail
Time management skills with a proven ability to meet deadlines
Analytical and problem-solving skills
Proficient with Microsoft Office Suite or related software
Benefits
Comprehensive medical, dental, and vision benefits
Flexible Spending Accounts, Health Savings Accounts, Health Reimbursement Accounts, and Commuter Savings Accounts
Vacation – up to 3 weeks of vacation per year
Holidays, sick leave, & personal days
Everyone’s Included Day- We offer one paid day each year to celebrate, engage in, and/or observe a cause that is meaningful to you
401(k) savings plan with immediate vesting and 100% company match up to 5% of eligible pay
Paid maternity & bonding leave
Lennar Education Assistance Program (LEAP)- Provides Student Loan Repayment Assistance
Associate Discount Program through Perks at Work
If enrolled in a Lennar medical plan, you can earn additional money in well-being rewards for a variety of wellness activities
Job title
Future Builders Internship Program – Homebuilding, Customer Care
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