Hybrid Fulfillment Operations Specialist

at LoadUp

• Job title: Fulfillment Operations Specialist
• Job type: Full Time
• Experience level: Junior
• Salary: $18 - $20 per hour
• Degree requirement: High School Diploma
• Location requirements: Hybrid, Atlanta, United States

About the role

• Fulfillment Operations Specialist managing live job fulfillment for LoadUp’s gig economy platform. Engaging with independent service providers to ensure timely operational success.

Responsibilities

• Monitor and manage the live job queue to ensure timely job acceptance, assignment, and completion.
• Dispatch jobs and handle real-time adjustments, including reassignment and escalation, to maintain service continuity.
• Serve as the first point of contact for Loaders to provide support, resolve issues, and ensure a smooth job fulfillment experience.
• Troubleshoot operational issues such as delays, scheduling conflicts, missed pickups, and customer concerns regarding active orders.
• Escalate urgent issues to senior team members while taking quick action to minimize disruptions.
• Ensure performance goals are met, including fulfillment rates, on-time arrivals, and service quality benchmarks.
• Follow standard operations procedures and fulfillment playbooks for handling open or unassigned orders.
• Document and report recurring issues Loaders face, contributing insights to improve the platform experience.
• Collaborate with Customer Service and Loader Development teams to align on job updates and service quality standards.

Requirements

• 1 - 3 years of experience in operations coordination, logistics, customer support, or gig economy fulfillment.
• Remote weekend availability is preferred.
• Strong multi-tasking and time management skills; comfortable managing live workflows with shifting priorities.
• Excellent verbal and written communication, especially in high-pressure situations.
• Confidence in making quick decisions based on standard policies or judgment calls.
• Proficiency with CRM, dispatching platforms, or support ticket systems is preferred.
• Bilingual proficiency (Spanish/English or other languages) is highly valued.

Benefits

• Competitive Compensation with Monthly Bonus Opportunities
• Comprehensive Health & Wellness Benefits – Medical, Dental, Vision, and Life Insurance coverage to support your well-being, on and off the job.
• Flexible Spending & Savings Options – Tailor your healthcare planning with FSA or HSA accounts, putting control and flexibility in your hands.
• Generous Paid Time Off – Take the time you need to rest, recharge, or explore life outside of work.
• 401(k) with 5% Company Match – Plan for the long-term, including a generous company contribution.
• Employee Recognition Program – Get rewarded and celebrated for your contributions.
• Monthly Lifestyle Stipends – Support for the essentials, or the extras, designed to enhance your everyday experience.
• Referral Rewards Program – Help us build a high-performing team and get rewarded for referring great talent.
• Growth with Purpose – We’re a scaling company where career paths evolve.