Field Service Technician supporting the Neptune device by troubleshooting and resolving issues in hospitals. Focused on building strong customer relationships and maintaining quality documentation.
About the role
- Field Service Technician providing technical support, troubleshooting, and maintenance for Honeywell's complex equipment in Milan, Italy. Ensuring optimal performance and customer satisfaction.
Responsibilities
- Achieves successful on-site installation, servicing and repair processes of complex equipment and systems without direct supervision.
- Prepare engineering drawings and application projects specifically for Service Jobs (i.e. PRJ, RQ)
- Determine equipment and accessory needs for implementation and inform FSL or FSS in time
- You will follow detailed work instructions and amend any outdated or incorrect instructions with help of Engineering teams.
- You will make improvements to training guides and documentation.
- You will achieve continuous improvement initiatives in the field to quickly fix any administrative difficulties relating to delivery and installation of proper equipment.
- You will train the customer on proper usage, troubleshooting, and basic repair procedures for complex equipment.
- You will represent Honeywell at industry conferences and provide technical presentations.
Requirements
- Previous industry experience
- Previous technical/installation experience
- Previous customer service experience
- Basic knowledge of electrical diagrams and electrical switching
- Knowledge of Computerised Maintenance Management systems
- Ability to interact and build relationships with Customers
- Experience servicing HVAC, Fire, Security, TVCC or Access Control Systems
- Strong fault-finding skills
- Good written and oral communication
- Ability to follow instructions and identify mistakes
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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