Field Service Technician troubleshooting and maintaining lift trucks for Crown Equipment Corporation. Performing scheduled maintenance and repairs while ensuring customer satisfaction.
KI
Hybrid IT Support Field Engineer
Posted 2 weeks ago
About the role
- IT Support Field Engineer role providing technical support for retail locations across the UK. Requires travel to stores and Birmingham HQ for collaboration and project work.
Responsibilities
- Provide on-site IT support across retail/branch locations throughout the UK, including hardware installation, troubleshooting, and maintenance
- Travel regularly to stores and offices nationwide, managing your own schedule and travel logistics efficiently
- Attend Birmingham HQ three times per week for team meetings, project work, and escalation handling
- Install, configure, and maintain end-user devices including laptops, desktops, printers, POS terminals, and network equipment
- Troubleshoot and resolve hardware, software, and connectivity issues in a timely manner, minimising business disruption
- Perform site surveys, cabling checks, and network infrastructure assessments at store locations
- Manage and track IT assets across all sites, ensuring accurate inventory records
- Liaise with third-party vendors and service providers for hardware repairs and replacements
- Document all incidents, resolutions, and installations clearly in the ITSM ticketing system
- Support store openings, relocations, and refurbishments from an IT perspective
- Escalate complex issues to 3rd line support or specialist teams as appropriate
- Ensure all IT activities are carried out in line with company security policies and UK GDPR / Data Protection Act 2018 requirements
Requirements
- Minimum **2–3 years' experience** in an IT support or field engineer role
- Strong working knowledge of **Windows 10/11**, Microsoft 365, and Active Directory
- Hands-on experience with networking fundamentals: TCP/IP, DHCP, DNS, VPN, Wi-Fi troubleshooting
- Experience setting up and supporting **POS systems**, printers, and retail IT hardware (advantageous)
- Ability to diagnose and resolve issues independently and under pressure
- Excellent organisational skills with the ability to manage multiple site visits and priorities
- Strong communication skills — able to explain technical issues clearly to non-technical staff
- Valid **UK driving licence** — a company vehicle or car allowance will be provided
- Willingness and ability to travel extensively across the UK, with occasional overnight stays
Benefits
- Company vehicle or travel/car allowance
- Business travel expenses fully covered
- Laptop, mobile phone, and all necessary tools provided
- 28 days annual leave (including bank holidays)
- Flexible working arrangements around travel schedule
- Company pension scheme (auto-enrolment)
- Opportunities for professional development and certifications
- Collaborative and supportive team culture
Job title
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Degree requirement
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Field Service Technician repairing lift trucks for Crown Equipment Corporation. Responsible for diagnosing, maintaining, and repairing lift trucks while providing excellent customer support.
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