Field Engineer providing remote and on - site support for Genetec customers in physical security solutions. Involves technical support, system deployment, and customer relationship management.
About the role
- Field Service Engineer for Körber, providing evaluations and support for inspection machines across Japan. Collaborating with sales and training customers on-site and remotely.
Responsibilities
- Performs evaluations on customer samples at designated locations in the Tokyo area, at customer premises, or at HQ in Germany depending on the case.
- Sets up and dismantles evaluation kits if necessary.
- May handle toxic materials depending on the sample. Protective measures must be applied.
- Creates reports after evaluations, by consulting with counterparts at HQ as well as the Körber Japan Sales team.
- Explains and discusses report contents with customers, either remotely or on-site, if required.
- Performs installations, commissioning, validation support, troubleshooting, conversions, and maintenance.
- Supports sales and project managers' activities, including attending customer meetings.
- Reports duty documents (technical reports, customer complaints, etc.) to both external and internal parties.
- Provides training to customers.
- Communicates directly with peers at HQ for technical clarifications.
- Attends internal training at HQ’s factory or customer premises as part of on-the-job training (OJT), in Japan or abroad.
Requirements
- Completed vocational training in a technical field, preferably in mechatronics, image processing, electrical engineering, or information electronics.
- Ideally holds a Bachelor’s or Master’s degree in physics or optical systems and has initial professional experience.
- Possesses strong analytical skills and a structured, independent working style.
- Demonstrates strong customer and service orientation along with excellent communication skills.
- Native-level Japanese proficiency and very good written and spoken English.
- Solid PC skills.
- Willingness and ability to travel extensively within Japan and occasionally to HQ abroad for FAT and training.
- High level of commitment and flexibility.
- Experience as a vision expert or field service engineer in the pharmaceutical industry, particularly with inspection machines, is a strong plus.
- Understanding of the pharmaceutical manufacturing industry (GMP, IQ, OQ, validation processes, etc.).
- Ability to work independently as well as collaboratively within an international sales/service team.
- Excellent communication skills and a strong work ethic.
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Field Service Engineer performing maintenance on airport and warehouse automation systems for Vanderlande. Collaborating with teams to ensure reliability and promoting safety.
Field Service Technician providing services for self - checkout systems at various retail locations. Performing maintenance, repairs, and installations promptly and effectively in assigned territory.
Field Service Technician providing customer installations and service calls for NCR Voyix, a global leader in commerce solutions. Engaging with retail customers while servicing electromechanical equipment.
Field Service Technician providing installations and maintenance for electromechanical equipment. Working for NCR Voyix to support retail customers across assigned territory.
IT Service Technician managing hardware installation and maintenance for financial service clients. Engaging in project rollouts and troubleshooting at client locations.
IT Service Technician managing hardware installations and maintenance for Prosystems IT clients. Involvement in rollout projects and addressing technical issues on - site and remotely.
Field Service Technician responsible for assembly and repair of TechnipFMC equipment in the oil and gas industry. Requires three years of relevant experience and strong mechanical aptitude.
TechnipFMC hiring Field Service Technician for offshore in Broussard, LA. Install, repair, and troubleshoot surface wellhead systems while providing industry - leading customer service.
Field Service Technician repairing lift trucks for Crown Equipment Corporation. Responsible for troubleshooting, maintenance, and inventory management in the field.