Community Management & E - commerce Intern connecting Fler with its community for enhancing customer experience. Supporting operational processes and gaining startup insights.
About the role
- E-Commerce Manager developing and managing the Shopify web shop and customer experience for Naughty Nuts. Focused on optimizing performance and leading strategic customer success initiatives.
Responsibilities
- You are responsible for the heart of Naughty Nuts: our Shopify webshop
- You plan and lead the shop relaunch next year and ensure everything runs smoothly
- You analyze performance, drive CRO measures (Conversion Rate Optimization) and actively improve the customer experience
- You create landing pages and work closely with the performance marketing team to test new funnel and customer journey approaches
- You maintain the shop backend, manage product launches and ensure our shop is always up to date
- You develop strategies, processes and automations to increase customer satisfaction
- You lead and coach our operational customer service representative
- You regularly analyze customer feedback, identify pain points and derive optimization measures for service and the shop
- During vacations or busy periods you step in operationally and support customer support so our customers always receive the best possible experience
Requirements
- You have at least 2 years of professional experience in e‑commerce / Shopify
- You have a solid understanding of Shopify, digital processes and tools such as Zendesk
- You love analyzing data, identifying weaknesses and improving things
- You work in a structured, hands‑on way and never lose sight of the goal: delivering the best customer experience
- You are eager to take responsibility, make an impact and be part of a motivated, creative team
Benefits
- Flexible working hours & autonomy: We value a flexible work culture where you can plan your tasks independently
- Office location in the heart of Cologne & remote work options: one office day per week at WeWork Cologne (Rudolfplatz) and flexible home office options
- Cool team events: Regular team events and outings
- Attractive perks: company bike (JobRad), Urban Sports membership and much more
- Naughty Nuts flat rate: Enjoy our delicious nut spreads and snacks as much as you like
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Commercial Sédentaire handling development and management of client relations in e - commerce at Exhibit Group. Involves sales development, client service, and order management.
Regional Head of Performance Marketing handling eCommerce strategies for clients in Southeast Asia. Focusing on driving performance marketing across marketplaces and optimizing client campaigns in the region.
Junior Business Analyst in ecommerce marketing, translating workflows into specifications for major channels. Collaborating with stakeholders and engineering teams to enhance digital capabilities and product requirements.
Junior Operations Executive overseeing order process flow from warehouse to customer delivery in e - commerce sector. Handling returns, liaising with teams, and ensuring smooth logistics.
Performance Marketing Executive driving marketing services for leading brands in e - commerce at Intrepid Asia. Focused on optimizing campaigns across e - commerce platforms and managing client relationships.
Ecommerce Performance Marketing Manager responsible for client management and campaign execution for Intrepid’s digital marketing services. Focused on driving eCommerce marketing success with leading Brand partners in Southeast Asia.
Ecommerce Executive supporting the Shopify store at TentBox, UK's leading roof tent brand. Managing site updates, product launches, and ensuring a smooth online experience.
Senior Product Manager leading digital experience enhancements within the Business Deposit team at Huntington. Focusing on product lifecycle management, collaboration, and innovative strategies for banking solutions.
Head of eCommerce leading the DTC growth engine for a fast - growth FMCG brand. Focused on improving customer acquisition, conversion, and retention strategies in a complex growth phase.