Community Management & E - commerce Intern connecting Fler with its community for enhancing customer experience. Supporting operational processes and gaining startup insights.
About the role
- Head of eCommerce leading the DTC growth engine for a fast-growth FMCG brand. Focused on improving customer acquisition, conversion, and retention strategies in a complex growth phase.
Responsibilities
- Own the commercial performance of the DTC channel across revenue, contribution, conversion and customer value
- Improve how the business thinks about LTV:CAC, customer quality and payback
- Strengthen first-to-second-order performance and repeat behaviour
- Build a sharper trading cadence across launches, campaigns, offers, bundles and site activity
- Improve site conversion, customer journey performance and merchandising effectiveness
- Connect Paid, CRM and DTC trading more tightly into one joined-up growth engine
- Lead digital trading and web priorities with stronger commercial direction
Requirements
- Experience in a high-growth consumer or DTC brand
- Strong ownership of eCommerce trading performance
- Commercial judgement across CAC, LTV, AOV, conversion and contribution
- Able to connect acquisition, conversion and retention into one system
- Comfortable leading in a fast-moving scale-up environment
- Low ego, strong ownership, good judgement and high standards
Benefits
- Strong package and meaningful bonus opportunity
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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