Técnico Seguros II - Faturamento responsible for insurance billing processes at Alper Seguros. Ensuring timely invoice delivery and maintaining client relationships in São Paulo.
About the role
- Director of Card Operations leading operational strategy for global debit and credit card programs at Optimus. Ensuring transaction availability, operational excellence, and partner relationships with banks and processors.
Responsibilities
- Support and oversee the operational excellence of Optimus’ card programs, maintaining near-100% transaction uptime and robust performance standards.
- Develop real-time monitoring frameworks, lead incident response protocols, and drive post-incident reviews to prevent recurrence.
- Design and implement data-driven dashboards and performance reports for both internal and external stakeholders.
- Lead the operational implementation of new card programs globally, coordinating across Product, Engineering, Compliance, and Customer Support teams.
- Ensure all card programs meet regulatory obligations and deliver a frictionless customer experience from day one.
- Act as the primary operational contact for issuing banks, processors, card networks, and related third parties.
- Negotiate and manage commercial agreements, SLAs, and KPIs to optimize program performance.
- Develop scalable processes for card issuance, transaction processing, dispute handling, fraud mitigation, and compliance monitoring.
- Continuously identify and implement operational improvements to enhance efficiency and minimize risk.
- Act as the go-to subject matter expert on card operations, providing strategic and technical guidance to Product, Compliance, Support, and Executive teams.
- Stay ahead of emerging trends, regulatory updates, and network mandates within the global card ecosystem, ensuring Optimus remains competitive and compliant.
Requirements
- Significant experience leading card operations or card issuing functions within a fintech, issuer processor, card network, or digital bank.
- Deep, practical understanding of card transaction flows, network rules, authorization/settlement processes, and dispute management.
- Demonstrated success in launching and scaling card programs across multiple jurisdictions.
- Proven ability to build and manage strong partnerships with issuing banks, processors, and card networks.
- Track record of delivering high service availability and operational resilience in complex, fast-moving environments.
- Strong analytical mindset with a proactive approach to risk management and incident resolution.
- Skilled in commercial negotiation and vendor relationship management.
- Confident using real-time monitoring and analytics tools to inform operational decisions.
- Exceptional organizational, communication, and leadership abilities, with a collaborative approach to cross-functional work.
Benefits
- Annual bonus program based on individual, team and company performance.
- Home office stipend for a productive setup.
- Generous PTO, healthcare, and employee assistance programs.
- Engaging events and celebrations.
- Well-stocked office kitchen with a foodie culture.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Branch Operations Manager at Echo Electric managing warehouse operations and administrative functions. Focus on efficiency and process improvements for exceptional customer service and operational excellence.
Operations Manager responsible for day - to - day site operations and overseeing warehousing activities at DSV. Supervising teams and ensuring productivity and safety in logistics operations.
Team Manager ensuring SLA performance targets are met and driving quality in IT operations. Leading multiple location teams at Computacenter.
Legal Counsel in a renewable energy company, advising on compliance and risk management across key business operations. Collaborating with teams to navigate complex regulations and SaaS licensing.
Bilingual Operations Director managing major construction projects while enabling technical teams. Leading innovative solutions to meet scope, quality, and compliance for Honeywell.
Responsible for maintaining a safe, reliable fleet and overseeing regulatory compliance. Managing staff and automotive assets while developing action plans for departmental goals.
Customer Operations Executive responsible for onboarding services for EMEA clients at GBG. Collaborating with internal teams to manage order processes and deliver timely customer support with world - class standards.
Director of Web Experience & Operations responsible for IIA's digital strategy and web properties. Leading UX, SEO, and analytics to drive engagement and revenue growth.
Indirect Operations Specialist supporting self - employed Sales Consultants in the fintech sector. Focusing on customer onboarding and sales process improvements to enhance team efficiency.