Integrity Operations Specialist supporting Bumble's trust operations and safety standards for users. Responsible for responding to sensitive safety incidents and collaborating on cross - functional cases.
About the role
- Team Manager ensuring SLA performance targets are met and driving quality in IT operations. Leading multiple location teams at Computacenter.
Responsibilities
- Manage direct reports in multiple locations using the Engineer Report, Daily Dashboard and other operational reports
- Monitor overall performance of services and following up if service delivery is not meeting expectations
- Deliver service successfully – achieve SLAs, identify & drive glide paths for KPIs, achieve high customer satisfaction
- Hire, train, lead, motivate, develop and manage the performance of direct reports
- Develop continual service improvement plans to ensure that service adequately supports business needs now and in the future
- Create demands, SoWs and complete necessary project documentation/internal forecasting activities
Requirements
- Knowledge management and reporting experience
- Experience managing SLAs, KPIs, and performance metrics
- Must be authorized to work in the United States
Benefits
- Competitive compensation plans
- Attractive mix of benefit plans
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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