IT Change & Release Management Operations Analyst providing 24x7 operational support for enterprise Change and Release Management. Focus on governance, ServiceNow integrity, and automation for operational success.
About the role
- Integrity Operations Specialist investigating safety concerns and providing support for Bumble's platforms. Enforcing community guidelines and ensuring safe environments for users.
Responsibilities
- Review and take action on user reports and proactive detections related to safety concerns, including harassment, threats, non-consensual imagery, and other violations of Bumble Inc.’s Community Guidelines.
- Provide high-touch, trauma-informed safety support to members who have experienced safety incidents.
- Collaborate with internal teams, including Trust & Safety, Customer Experience, and Legal, to escalate and resolve complex safety cases.
- Help enforce Bumble Inc.’s policies by reviewing and processing accounts and content flagged for safety violations.
- Participate in on-call rotations, including nights, weekends, and holidays, as needed.
Requirements
- 2-4 years of experience in a Trust & Safety, customer support, crisis response, or content moderation role, preferably in a high-risk or safety-focused environment.
- Demonstrated ability to work with sensitive content and provide support in cases involving child exploitation, sexual violence, and self-harm.
- Experience handling high-touch safety escalations, particularly those involving vulnerable individuals.
- Excellent written and verbal communication skills, with the ability to provide clear, empathetic, and professional responses.
- Experience collaborating with Business Process Outsourcers (BPOs) to ensure quality and consistency in safety-related workflows is preferred
- Ability to work independently, prioritize urgent tasks, and make sound judgment calls under pressure.
- Proficiency in Spanish, Portuguese, French, or another second language is preferred.
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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