Level 3 Support Specialist providing pro - active technical support for Vista’s Cloud clients globally. Responsible for incident management and collaborating with teams for solutions.
FM
Hybrid Customer Support Specialist
Posted 5 months ago
About the role
- Customer Support Specialist for FP Markets Group, helping clients with trading platforms and customer queries via phone, email, and live chat in hybrid work environment.
Responsibilities
- Provide answers to customers by identifying problems and assisting with incoming queries by telephone, email and live chat
- Educating clients on how to use the Company’s website and trading platforms
- Communicating with clients regarding the company’s products and services via telephone, email and live chat
- Assisting other departments
Requirements
- Computer literacy with excellent working knowledge of Microsoft Office applications
- Knowledge and experience in FX will be considered advantageous
- A team player with excellent communication skills
- Fluency in Spanish/Portuguese and English is essential
- Ability to work rotation shifts Monday - Friday 08:00 - 16:00 or 09:00 - 17:00 & night shift 16:00 - 24:00 (The training will be on-site for 2-3 weeks, then hybrid with 1-2 days a week on-site)
- Ability to work on public holidays and one Saturday & Sunday a month
Benefits
- Recognition as a certified Great Place to Work®, reflecting our positive culture and commitment to employee well-being
- Opportunity to make an impact in a fast-growing business at an exciting stage of development
- High level of autonomy, encouragement of ideas, and the chance to apply your expertise to shape best practices
- Ongoing professional development, training budget, and growth opportunities alongside industry leaders
- Competitive salary, regular reviews, and performance-based incentives
- Engaging company culture: team events, global celebrations, and more
- Brand-new modern office in a convenient location with complimentary fruits, breakfasts, and lunches
- Free access to sports and wellness facilities across the country
- Free company-provided parking
- Medical insurance and pension fund after probation
- Birthday gift and an additional day off
- Visa and work permit assistance, if required
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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