Provide Tier 2 support for customers, troubleshooting and resolving data - related issues in SaaS supply chain applications. Collaborate with engineering teams for software enhancements.
About the role
- Customer Support Representative at Uncapped, a Fintech startup, providing customer service and KYC support in Warsaw, Poland.
Responsibilities
- Provide versatile support encompassing customer service, KYC, and operational tasks
- Troubleshoot and own issues end-to-end, ensuring customers are supported until full resolution.
- Collaborate cross-functionally to escalate complex cases and ensuring prompt resolution.
- Use internal tools to streamline documentation and reporting processes.
- Offer insights to improve workflows, customer experience, and product development.
- Maintain clear, empathetic, and professional communication across all channels
Requirements
- Minimum of 1 year of experience in customer support and/or sales support, ideally within tech or fast-paced industries.
- Experience working with KYC or due diligence processes is a plus.
- Strong problem-solving skills adaptable across various operational areas.
- Familiarity with CRM systems (HubSpot preferred) is advantageous.
- Exceptional organisational skills and attention to detail.
- Comfortable working in dynamic, high-growth environments.
- Able to work US hours (2 PM – 10 PM, Monday to Friday)
- SQL or data-handling skills are a plus
Benefits
- Unlimited holiday: we believe that well-rested and happy people make the best employees
- Competitive compensation plan
- Personal growth fund: Raise your game from great to spectacular
- The opportunity to make a big impact every day on the lives of European and US entrepreneurs.
- Workspaces in Warsaw, London, Atlanta and Toronto
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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