Customer Success Manager maintaining customer relationships in EMEA Defence and Intelligence segment for Planet, a space and data company.
About the role
- Customer Success Manager enhancing customer engagement and success through innovative strategies at Togetherwork. Focused on SaaS and technology solutions to support customer relationships.
Responsibilities
- Execute one-to-many customer success strategies using digital tools, automation, and scalable programs.
- Build, refine, and deploy product-specific customer success playbooks that guide onboarding, adoption, and renewal.
- Ensure customers are supported throughout their lifecycle with timely, relevant resources and touchpoints.
- Partner with internal teams to create and maintain customer-facing assets (e.g., webinars, help articles, training modules).
- Track and analyze customer health metrics (adoption, usage, satisfaction) to identify risks and opportunities.
- Capture and share customer insights to inform product improvements and internal processes.
- Work closely with Product, Support, and Marketing to align customer success efforts with broader company goals.
Requirements
- 3+ years of experience in Customer Success, Account Management, or a related customer-facing role.
- Experience supporting SaaS or technology products, ideally across multiple customer segments.
- Strong analytical mindset and experience using data to drive decision-making
- Excellent leadership, communication, and change-management skills
- Ability to collaborate across departments in a dynamic, fast-paced environment
Benefits
- Medical, dental, and vision insurance options
- 100% Employer paid short/long term disability
- Basic Life
- 401(k) option with 100% company match up to 4%
- Flexible paid personal/vacation time built on mutual trust and accountability
- 10 sick days annually
- 10 company paid holidays
- 6 weeks paid parental leave
- Pet Insurance
- Medical Travel Benefits
- Infertility Benefits
- Teladoc
- Employee Assistance Program
- Wellness Benefits & Engagement Platform
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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