CX Supervisor leading team to improve customer support quality and compliance for Coinbase in Cyprus. Engaging with various stakeholders to ensure regulatory adherence in customer communications.
About the role
- As a Customer Success Manager at Mozaik, you'll enable companies to create brand-compliant videos and support clients in unlocking the platform's full potential. Collaborate with international clients and ensure long-term satisfaction.
Responsibilities
- Onboarding of new clients: introduction to the platform, explanation of processes, and account setup
- Ongoing client support: guidance throughout the contract period and building trusting relationships
- Support with content creation: onboarding aids, assistance with idea generation and implementation of video formats
- Communication & collaboration: regular contact via online calls, email, or chat
- Internal coordination: actively mediating between clients, product development, and the video team
Requirements
- Design awareness & media literacy
- Experience in video production or post-production – e.g., as a media designer (image & sound), video editor, or in a related role
- Professional, well-groomed, friendly and confident appearance in customer-facing situations – online and offline
- Strong communication skills and empathy
- Basic understanding of software and digital processes
- Structured, self-organized and responsible way of working
- Resilience under stress and patience
- Very good German skills, spoken and written
- Good English skills, spoken
Benefits
- Work style & flexibility: modern, flexible working culture; home office available at any time
- 2–3 days per week on-site at the Nuremberg office
- Company credit card
- State-of-the-art technical equipment (e.g., MacBook, smartphone, etc.) for business use
- Flexible working hours
- Hybrid work options
- Modern start-up culture
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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