Senior Customer Success Manager managing Enterprise and SMB clients at Relo Metrics. Focused on client retention and revenue growth in the sports sponsorship data solutions sector.
About the role
- Client Success Associate ensuring Gartner clients receive value from their subscriptions. Engaging with diverse client professionals to drive service delivery and satisfaction within the organization.
Responsibilities
- Partner with clients ranging from senior C-levels to more junior client professions in IT, HR, Supply Chain, Marketing, Finance, Legal, and Sales practices to ensure they are successful in the use of their Gartner subscription
- Deliver value to decision makers and drive Gartner growth by working as part of a service team where responsibilities can include: Introducing Gartner services and capabilities to prospective & new clients, account management or connecting clients with the Gartner expert community.
- Identify client priorities and understand how to align Gartner's resources to provide best in class service that enables clients to achieve their priorities and maximize the return of investment on their Gartner membership
- Collaborate with internal Gartner stakeholders to drive service delivery & business results, share best practices and design innovative solutions to overcome obstacles.
- Leverage insights & metrics to drive continuous client engagement, satisfaction, retention and growth.
Requirements
- Must be fluent in English & Norwegian
- Bachelors degree is preferred along with 6+ months relevant professional and/or internship experience
- Proven track record of success fueled by a passion for delighting clients
- Strong communication, collaboration, prioritization, critical thinking, and influencing skills
Benefits
- Collaborative, team-oriented culture that embraces diversity
- Professional development and unlimited growth opportunities
- Highly competitive compensation
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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