Senior Customer Success Manager maximizing customer retention on strategic accounts within Kaisa. Collaborating with global teams and delivering product training to enhance customer engagement.
About the role
- Customer Success Lead responsible for client lifecycle management at Qualifinds. Fostering relationships to drive product adoption and enhance user experience.
Responsibilities
- Build strong relationships with clients to ensure adoption and retention.
- Monitor customer health and usage data to anticipate needs and risks.
- Partner with Product and Onboarding teams to improve the user experience.
- Drive renewal conversations and identify upsell opportunities.
- Develop scalable processes for customer support and success tracking.
- Gathering product feedback from customers to enhance the Voice of the Customer (VOC) within the organization.
Requirements
- 3-5 years of experience in customer success or account management in SaaS or startup environment.
- Strong relationship-building, communication, and problem-solving skills.
- Experience working with CRMs like Hubspot, Salesforce or Notion.
- Proficiency in resolving customer issues.
- Ability to translate feedback into actionable improvements.
- Experience working with product teams.
- Familiarity with customer success metrics.
- Ability to lead a team.
- A growth mindset with leadership potential to build and scale the CS function.
- Advanced English.
Benefits
- Savings fund 9%
- Grocery vouchers $1,600 per month
- Unlimited vacation
- Computer equipment
- Stock options
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