Senior Customer Success Manager supporting Global Accounts in managing strategic relationships. Focus on client satisfaction and growing business within the advertising industry's verification space.
About the role
- Customer Success Executive managing client relationships and strategic initiatives at JLL. Driving value delivery through comprehensive support and collaboration with clients.
Responsibilities
- Define and execute a dynamic strategic vision for client success
- Cultivate and manage comprehensive relationships with clients
- Establish a trusted advisor relationship with each client
- Conduct in-depth Strategic Business Reviews to ensure optimal client positioning
- Collaborate with marketing and sales teams on customer advocacy initiatives
- Manage client expectations and project management liaison duties
- Proactively identify opportunities for increased adoption and upselling
Requirements
- 5+ years of relevant software experience (Customer Success, Client Services, Account Management)
- Extensive experience with SaaS platforms and/or Commercial Real Estate or Facilities Management
- Proven track record in conducting comprehensive business assessments and analyses
- Exceptional ability to document complex client business requirements
- Strong proficiency in solution-focused upselling and cross-selling
- Expertise in planning and delivering impactful instruction, both in-person and via web-based platforms
- Proficient in MS Office software (Excel, PowerPoint, and Word)
Benefits
- 401(k) plan with matching company contributions
- Comprehensive Medical, Dental & Vision Care
- Paid parental leave at 100% of salary
- Paid Time Off and Company Holidays
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