Technical Developer/Support Specialist providing technical and developer support for Niagara based hardware and software solutions. Experienced in troubleshooting automation software and assisting developers.
About the role
- Customer Success Analyst at Kenlo, enhancing real estate service through robust client engagement and strategic solutions.
Responsibilities
- Promote strategic customer relationship initiatives, engaging clients with our solutions;
- Follow the real estate agency's working methodology, proposing solutions that deliver value to the client;
- Be proactive in client relationships, anticipating potential pain points and ensuring minimal impact during crisis situations, exceeding expectations and building trust;
- Understand the client's current situation and challenges, using sales techniques to pursue upsell and cross-sell opportunities;
- Ensure that company-defined targets for your assigned clients are met or exceeded;
- Monitor and manage the health of your client portfolio, reducing churn and extending the duration of partnerships;
- Ensure that information for all clients under your management is regularly updated in our tools, guaranteeing data quality and reliability;
- Closely monitor usage KPIs, identify risks and propose improvements to ensure Customer Success and the highest level of satisfaction;
- Collect and share feedback with our product, engineering, support and commercial teams, contributing to continuous improvement of our products, services and processes;
- Build a culture of excellence in interactions with our clients and internal teams through structured and assertive communication.
Requirements
- Degree in Communication, Business Administration, Marketing or related fields;
- Experience managing client portfolios and customer engagement routines;
- Strong communication skills for leading and presenting online meetings with clients;
- Experience in service companies and/or digital product companies;
- Experience with sales techniques, negotiation and persuasion.
- You will stand out if:
- Experience in the real estate market;
- Experience in a SaaS company;
- Knowledge of KPI management;
- Willingness to travel;
- Proficiency in Google Workspace tools.
- Soft Skills:
- Autonomous attitude to take on challenges as a responsible owner and solution promoter;
- Organizational and planning skills to handle multiple tasks and priorities;
- Crisis management and problem-solving skills;
- Excellent communication skills and adaptability (ability to think on your feet);
- Data-oriented mindset;
- Collaborative attitude and ability to work in a team.
Benefits
- Base salary + variable compensation;
- CLT employment contract (Brazil) – 40 hours/week;
- Flash benefits card;
- Health insurance (100% paid by the company for our Kenlover employees);
- Dental insurance;
- Life insurance;
- Gympass (for you and your dependents);
- Childcare allowance;
- Workplace exercise sessions;
- Corporate education program and learning platform;
- Career development tools;
- Semi-annual performance review;
- Encouragement of regular feedback and 1:1 meetings;
- Employee referral program (QI - "Quem Indica");
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Technical Support Specialist providing support for Niagara - based hardware and software solutions at Honeywell. Collaborating closely with engineering teams and assisting developers in their projects.
Customer Solution Dispute specialist overseeing and researching disputes while providing accurate information to Hapag - Lloyd customers. Collaborating with various departments to ensure efficient dispute resolution and customer communication.
Customer Care Associate at Vericel providing support for commercial operations in regenerative medicine. Ensure timely processing of product orders with exceptional customer service and cross - functional collaboration.
Customer Service Team Lead at Luminor responsible for ensuring service quality and team performance in retail banking. Collaborating with cross - functional teams to foster growth and efficiency.
Loss Prevention Customer Service Associate focusing on preventing store loss and ensuring a positive shopping experience. Collaborating with management and maintaining store safety standards.
Customer Service Professional assisting policyholders with insurance inquiries and upselling services. Requires Allstate Insurance experience in a part - time hybrid role.
Medical Information Customer Experience Specialist providing high - quality technical and medical information at Pfizer. Supporting inquiries in healthcare and ensuring regulatory compliance with a customer focus.
Customer Support Specialist providing technical support for vending machines and payment issues. Handling inbound customer communications and ensuring a professional response with attention to detail.
Customer Service Representative in Kevelaer engaging Dutch clients and facilitating sales processes. Offering customer support and ensuring accurate record keeping in compliance with organizational standards.