Customer Care Specialist in a leading legal tech firm providing high - quality customer support and addressing technical challenges. Involves collaboration with the Customer Care and Customer Success teams in Montreal.
About the role
- Customer Service Specialist providing essential technical support at IGT through various channels. Investigating and resolving software and hardware issues with customer service excellence.
Responsibilities
- Provide excellent customer service via phone, email, and trouble tickets
- Actively investigate and resolve software and hardware problems for users and issue trouble ticket reporting on all other problems
- Troubleshoot and resolve customer concerns in a timely and effective manner
- Collaborate with cross-functional teams to escalate and resolve technical issues when necessary
- Document customer interactions and resolutions accurately in the CRM system (Zendesk)
Requirements
- Previous customer service experience (required)
- Prior technical support or help desk experience
- Experience with SQL is a plus
- Strong troubleshooting skills and technical aptitude
- Experience using a ticketing system or CRM platform
- Excellent patience and empathy when assisting customers
- Self-motivated and able to work independently in a remote environment
- Reliable, high-speed internet connection
Benefits
- Be part of a global leader in gaming and technology innovation.
- Work alongside a diverse team of professionals passionate about creating meaningful solutions.
- Access to professional development opportunities and career growth.
- Competitive compensation and comprehensive benefits package.
- A culture that values collaboration, creativity, and respect.
- Health, dental, vision, life, accident & disability insurance.
- Tuition reimbursement to keep your brain buzzing.
- Paid time off to recharge.
- Wellness programs to keep you feeling great.
- Identity theft insurance for peace of mind.
- 401(k) Savings Plan with company contributions to help you plan for the future.
Job title
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