Customer Care and Sales Advisor at Sparklight providing customer support and sales assistance. Engaging with customers about billing, services, and product changes while meeting sales goals.
BI
Hybrid Customer Service Representative
Posted 4 months ago
About the role
- Customer Service Representative providing exceptional customer service for Bonfe, a home service provider. Managing calls and advocating for customers while collaborating with team members in a supportive environment.
Responsibilities
- Manage inbound and outbound customer calls in line with department KPIs
- Deliver exceptional service using empathy, problem-solving, and clear communication
- Advocate for both the customer and Bonfe’s reputation
- Collaborate with team members to achieve company and departmental goals
- Participate in ongoing training and career development
Requirements
- Positive attitude and strong communication skills
- Ability to stay calm under pressure and handle unexpected challenges
- Accountability and honesty
- Eagerness to help customers and teammates alike
- Strong multitasking and time management skills
- Problem-solving mindset and attention to detail
- Open to feedback and committed to continuous self-improvement
- Customer service experience (call center background is a plus)
- Familiarity with Microsoft Office and standard office equipment
Benefits
- Medical and dental coverage, with 100% Bonfe-paid premium after 60 days
- Optional vision insurance
- 401(k) Plan with generous company match (eligible after 6 months)
- Paid Time Off to relax and recharge
- Paid Training & professional development
- Uniforms Provided
Job title
Job type
Experience level
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Degree requirement
Location requirements
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