Customer Service Specialist for Vingcard at ASSA ABLOY Group, managing inquiries and orders for clients in Europe. Provide product information, recommendations, and resolutions for customer issues.
About the role
- Customer Service Representative providing product information and support to clients in Polish and English. Collaborating with customers via phone, email, and social media platforms.
Responsibilities
- Collaborating with customers to provide product information and resolve queries efficiently and professionally.
- Empathising with customers, analysing their issues and offering personalized solutions.
- Support our omnichannel service by communicating with consumers in multiple ways, such as via phone (inbound calls), email & various social media.
- Developing a deep understanding of the products and services offered by our client.
- Representing our company values and acting as a brand ambassador.
Requirements
- Fluent in Polish Language: You’re confident communicating in Polish, both written and spoken.
- English Communication: You’ll be working with an international team, so you need to be comfortable in English too!
- Customer Experience: A real passion for providing top-notch customer service in handling calls, including challenging ones.
- Excellent organizational skills: Attention to detail.
- Professional attitude: To have a proactive approach to resolving any type of issue.
- Commitment: dedication and a strong sense of teamwork.
- Location & Eligibility: Be eligible to work in Slovakia.
Benefits
- Start date: 15th of November, 2025.
- Contract: Permanent
- Full-time: 40 hours/week
- Working days/Hours: 5 days per week, Monday to Friday from 9 am- 6 pm.
- Base salary of €1.238 per month in addition to:
- 6,60€/day meal voucher (132€/month).
- A commuting allowance of €50 per month (€600 per annum).
- Paid 5 extra days (personal days) per annum in case of emergencies and short-term absences.
- Office-Based working model from our Bratislava location.
- Fully paid training that optimally prepares you for your job - 3 weeks duration.
- **Additional Benefits:**
- Multisport Card.
- Employee Assistance Program - Free, confidential, and impartial guidance and support.
- Referral Program: Refer a Friend and get a Referral bonus.
- Access to specialised LinkedIn training courses.
- Best-in-class people engagement activities and programs.
- Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment.
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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