Customer Service Representative advising students in learning languages via phone, chat, and email at EF Education First. Motivating students and guiding them through the online school experience from Barcelona.
About the role
- Customer Service Representative handling customer inquiries for Aquarion Water Company. Responsible for problem resolution and communication in a high-volume call center environment.
Responsibilities
- Receive and respond (via phone, email and chat) to all types of customer inquiries
- Resolve customer inquiries or complaints to ensure first-call problem resolution and customer satisfaction
- Navigate and properly account for all customer contacts in the SAP system
- Verify and process changes of addresses, property transfers, foreclosures and bankruptcies
- Handle at least 50-100 calls per day in a reactive environment
- Compose letters and emails using Outlook, Word and chat
- Perform various other duties as required
Requirements
- A minimum of five (5) years experience in a call center environment is required
- Prior use of SAP is highly desired
- Bi-lingual a plus
- Excellent customer relations, organizational, verbal and written communications skills
- Above average problem solving skills
- Strong math skills required to resolve billing-related matters
- Self-starter with strong organizational skills
- High school diploma is required. An associate's or bachelor's degree is preferred, but not required.
Benefits
- This role is a full-time, benefit-eligible role
- Eligible for hybrid schedule after three months of successful employment & full training
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