Customer Care and Sales Advisor at Sparklight providing customer support and sales assistance. Engaging with customers about billing, services, and product changes while meeting sales goals.
About the role
- Customer Support Representative assisting patients and healthcare providers with prescription inquiries via phone and chat. Maintaining satisfaction and professionalism in a fast-paced environment.
Responsibilities
- Deliver outstanding customer support through clear and effective communication on every interaction with patients/healthcare providers.
- Provide first-level assistance via phone and chat channels by addressing patient/healthcare provider inquiries (i.e. prescription submissions, tracking, refills and PHI updates.)
- Maintain excellent Customer Service Satisfaction Ratings while delivering accurate and effective support by maximizing the use of key resources.
- Guide patients/healthcare providers through basic issue resolution procedures (i.e. online payments and prescription submissions through electronic medical records system-EMR)
- Collaborate with colleagues and management to share insights, improve support processes, and adhere to best practices.
- Track patient/healthcare provider interactions for first-call resolution and escalating unresolved issues through the proper support channels and follow up as needed.
- Communicate technical information clearly and professionally to non-technical users. (i.e. assisting patients with online troubleshooting/assisting providers with prescription correction where needed)
- Perform other related duties as assigned by managers.
Requirements
- High School diploma or equivalent.
- Minimum of 6 months experience in customer service via phone, email, or live chat.
- Healthcare experience is not required but is considered a plus.
- Startup experience is a plus.
- Ability to thrive in a fast-paced, dynamic environment with frequent changes.
- Open to working all shifts as needed by the business.
Benefits
- Employee benefits (paid time off, 401K, and healthcare)
- Meditation app
- Referral program
- Paid training
- Continuous support
- Growth opportunities
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