Customer Service Senior Analyst managing client queries and delivering high - quality service at Citi. Collaborating with internal teams to ensure satisfaction and regulatory compliance in customer service operations.
About the role
- Customer Service Representative for ZURU engaging with clients and ensuring smooth order processes. Collaborating with teams in a dynamic, multicultural environment in Frankfurt, Germany.
Responsibilities
- You act as the central point of contact for our customers and partners via phone and email
- You are responsible for the complete handling of the order process: entering orders, creating order confirmations, and ensuring on-time delivery to our customers
- You work closely with our warehouse team, key account managers and international colleagues in New Zealand and China
- You actively support the team in projects and continuously work on optimizing our internal processes to improve service
- You prepare listing documents, partly via customer portals
- Your ideas are welcome: with us you help shape the company and actively drive it forward
Requirements
- You have completed vocational training or have equivalent experience in customer service or a related field
- You have a strong service and customer focus and enjoy dealing with customers and sales partners
- You are a true team player, work in a solution-oriented and independent manner and demonstrate strong communication skills
- You have excellent organizational skills and a business-minded approach
- Your working style is characterized by high reliability, accuracy and a strong quality awareness
- You are IT-affine — very good Excel skills are a given for you; SAP experience is an advantage
- You have very good written and spoken German and English skills
Benefits
- A dynamic and friendly working environment
- Competitive compensation
- Flexible working hours
- A modern, well-equipped office in central Frankfurt with very good public transport connections or parking options
- Coffee, water and fruit in the office kitchen
- Office breakfast every first Tuesday of the month
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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