Customer Service Team Lead supporting customers via all communication channels. Ensuring customer satisfaction and case closure in accordance with service standards.
About the role
- Customer Service Representative providing support for customer inquiries at Kyndryl. Engage in hands-on problem solving and have opportunities for professional growth and learning.
Responsibilities
- Resolve customer inquiries and technical issues
- Provide interactive solutions (chat, email, MS Teams)
- Collaborate with back-office teams to handle escalations
- Opportunity to earn certifications including Google Cloud, Azure, Microsoft
Requirements
- 0-1 year experience in customer service or technical support role
- Flexible to work in Voice and Chat Process
- Willing to work in Night Shifts / Rotational Shifts
- Willingness to Work from Office as per Hybrid Work Model
- Windows 10 troubleshooting
Benefits
- Health insurance
- Professional development opportunities
- Employee learning programs for certifications
- Company-wide volunteering and giving platform
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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