Lead product design for customer experiences at Jobber, enhancing onboarding and product activation for home service businesses. Collaborate with teams to utilize AI insights for better customer journeys.
About the role
- Customer Service Representative responding to customer inquiries and resolving issues at Altium Packaging. Ensuring quality processes in packaging and customer service across U.S. locations.
Responsibilities
- Respond to customer inquiries by telephone or e-mail to provide non-technical problem resolution
- Resolve routine and basic problems and communicates solution or requested information to the customer
- Analyze a customer's service needs and refer to other service or technical departments for follow-up as needed
- Monitor the blow mold machines to ensure quality of product and its processing
- Order entry & maintenance
- Shipping verification
- Pricing verification
- Input customer feedback into the Quality Database & Customer Feedback Database
- Maintain customer files
Requirements
- Requires a high school diploma or its equivalent
- Prior manufacturing experience is desired
- Two years prior customer service experience is required
- An AS degree is preferred
- Knowledge of MS Office is required
Benefits
- Medical, dental and vision plans
- Company holidays and vacation days
- Tuition reimbursement
- Learning and training opportunities
- Bonus potential
- 401(k) plan with company contributions
- Rewards and recognition programs
- Opportunities to make a difference in the community
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Location requirements
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