Customer Service Specialist working in hybrid setup to support clients with care needs. Focused on solving customer inquiries and improving workflows in the service process.
About the role
- Customer Service Expert helping UK customers with insurance claims via phone. Providing support through effective communication and assisting with claims processes and queries.
Responsibilities
- Handling inbound calls from customers wishing to make an insurance claim
- Support your customer through the process, assisting with fresh claims, updates, and general enquiries
- Follow set questions on your PC to determine options available to them
- Provide a positive experience on every call
- Talk to a variety of customers
Requirements
- People skills and confidence in your PC skills
- A good attitude and the ability to interact with lots of different people
- Computer skills, and the ability to navigate with ease
- Flexibility, great attendance and good time keeping
- Process Excellence
- Collaboration
- Communication
- Emotional Intelligence
- Open-Mindedness
- Critical Thinking
- Solution Orientation
- Entrepreneurship
Benefits
- 2 weeks of classroom-based training (paid)
- Days away from your desk to support in the local community
- Sports and Social committee arranging fun activities
- Free food and drink in the office
- Perks at Work – Savings Discounts
- Help@Hand - Savings Discounts / Podcast / Wellbeing Resources / Webinars / Access to GP’s, Mental Health Support, Financial Advice, Legal Advice
- Critical Illness – up to £10,000
- Cycle to Work Scheme
- Eyecare support voucher
- Holiday Purchase Scheme
- Length of Service Awards
- Workplace Pension
- Monthly Inspire Awards – For the best of the best
- Refer-A-Friend earns up to £1,200 for you
- Monthly Wellbeing Webinars
- Dedicated Employee Experience Progress
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