Application Support Specialist responsible for processing permit applications at Sunshine Enterprise. Engaging with customers and ensuring accurate data handling while delivering top - notch service.
EA
Hybrid Customer Service Associate II
Posted 5 months ago
About the role
- Customer Service Associate II addressing customer inquiries, supporting ordering processes and collaborating across departments. Focused on ensuring customer expectations are met and problems resolved.
Responsibilities
- Serve as the primary customer contact for your assigned portfolio of accounts and ensure all customer needs and expectations are met
- Respond to inbound customer calls and emails regarding order inquiries as to ship dates, problems, order changes, repairs, and RMAs
- Assist other customer service associates with administrative duties
- Communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc., to resolve customer issues
- Support ordering processing including order entry, expediting orders, change orders, returns, monitoring order status, and resolving discrepancies
Requirements
- 2+ years of professional experience in a customer-facing or customer support role
- Proven interpersonal (verbal & written) communication skills in a professional setting
- Proficiency with SAP and/or other computer software programs
- An ability to learn quickly
- The ability to work with urgency while maintaining a high degree of accuracy
- The ability to work independently as well as within a team-oriented environment
- A commitment to discovering ways to improve service
Benefits
- Medical, Dental, Vision, and 401k participation from Day 1
- 2 weeks accrued vacation time in years 1 and 2, and 3 weeks starting in year 3
- Company paid holidays each year
- Employee discounts on company products and other retail/service providers
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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