Hybrid Customer Performance Specialist – M&V Engineer

at Johnson Controls

• Job title: Customer Performance Specialist – M&V Engineer
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $83,000 - $139,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Dallas, United States

About the role

• Customer Performance Specialist at Johnson Controls managing and developing performance guarantees and conducting Measurement & Verification workshops with clients. Ensuring client satisfaction and optimal performance contract adherence.

Responsibilities

• Working with sales and clients to develop, secure, and manage new or expanded performance guarantees
• Conducting Measurement & Verification workshops with clients
• Managing M&V contract costs to ensure minimal cost variance and creating solutions to reduce shortfall amounts
• Proactively identifying new solutions sales opportunities
• Developing and maintaining positive customer relationships during project build and throughout performance guarantees
• Ensuring M&V costs are within 3% of estimated amounts
• Solving issues and keeping performance engineering manager updated

Requirements

• Bachelor's Degree in Engineering or other technical field (preferred studies included Thermodynamics, Hydronics, Psychometrics, Environmental or Facility Operating)
• 3+ years in building systems/operations or 3+ years proven track record of performance in Mechanical Systems data collection/operation & building systems or operations
• Possession of Certified Energy Manager (CEM) & Certified Measurement & Verification Professional (CMVP) certificate are mandatory
• Strong computer and analytical skills required
• Proven skills in communication (both oral and written), customer satisfaction and team building
• Requires a responsible, self-starter who can handle multiple responsibilities and can work independently
• Ability to learn and use facility management systems
• Able to travel approximately 50%

Benefits

• competitive benefits package