System and Monitoring Engineer providing technical support for ODM platform at TalentHackers. Ensure system performance and stability while monitoring integrations with core banking systems.
About the role
- Tier III VTC Engineer providing technical expertise for AT&T at customer site in Virginia. Responsible for video teleconferencing troubleshooting, installation, and design at various locations.
Responsibilities
- Perform remote and on-site troubleshooting of video teleconferencing and related video systems.
- Install, upgrade and repair video systems at various customer locations.
- Operate, install, maintain, and troubleshoot VTC systems such as Polycomm and Cisco.
- Design and implement VTC systems at customer locations.
Requirements
- Candidate must have a total of 10 years of applicable experience. The experience can be a combination of degree and work history. This can be a High School degree and 10 years of work history OR an Associate’s and 8 years, a Bachelors’ and 6 years, a Masters and 4 years or a PhD and 2 years of work history.
- Highly skilled in installing, repairing and troubleshooting VTC devices and systems
- Demonstrated ability to read and understand technical manuals and schematics
- Able to manage time and priorities effectively
- Able to work efficiently with minimal supervision
- Proficient in working with end-users remotely
- Familiar with Active Directory security and policies
- Excellent analytical and problem-solving skills
- Outstanding communication skills to relate with team members and support workers
- Must be able to lift 40 lbs.
- Must have one of the following certifications: Polycom, Tandberg, Cisco VTC Gateways, AMX, CompTIA A+, Security+
Benefits
- Medical/Dental/Vision coverage
- 401(k) plan
- Tuition reimbursement program
- Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
- Paid Parental Leave
- Paid Caregiver Leave
- Additional sick leave beyond what state and local law require may be available but is unprotected
- Adoption Reimbursement
- Disability Benefits (short term and long term)
- Life and Accidental Death Insurance
- Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
- Employee Assistance Programs (EAP)
- Extensive employee wellness programs
- Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone
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