Bilingual Revenue Specialist performing revenue cycle duties for DaVita. Ensuring timely and accurate insurance claims and handling patient inquiries over the phone.
About the role
- Customer Operations Handler at Lassie providing support and managing claims for pet owners. Assisting customers and collaborating with internal teams to improve workflows.
Responsibilities
- Process and evaluate customer claims, ensuring accuracy and fairness in decision-making.
- Respond to customer inquiries via email, chat, and phone, delivering top-notch support.
- Assist pet parents with understanding our policies and coverage, providing clarity and reassurance.
- Collaborate with internal teams to improve customer journeys and claims workflows.
- Maintain detailed and accurate records in our systems to support seamless operations.
Requirements
- Previous experience in customer service, claims handling, or a related field
- Excellent communication skills, both verbal and written, in English and Swedish (additional language skills in German or French are a plus)
- A passion for helping others and a strong sense of empathy
- Great problem-solving skills and the ability to work in a fast-paced environment
- Experience with CRM systems and a good eye for detail
- This position requires you to be located in Stockholm, Sweden.
- Practical experience as a veterinary nurse in the field of small animal medicine as well as a completed veterinary medicine degree are a plus.
Benefits
- The opportunity to join a fast-growing company at the forefront of a booming market at an early scale-up phase
- Stock Options
- A flexible, dynamic, and playful company culture, where each person has an important part in a fun-loving and supportive team
- The joy of working with a product and brand that wow customers, and truly makes the world a better place
- Employee discount
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Manage TechOps & Support operations ensuring client expectations are met. Oversee daily operations by guiding team and implementing monitoring solutions for various technical layers.
Operational Excellence Specialist supporting deployment of OEx model in digital environment for DNV Energy Systems. Focused on continuous improvement and coaching teams within a global framework.
Process Excellence Operations Lead improving operational processes and enhancing efficiency at Sun King, focusing on collaboration across teams in a high - social - impact industry.
Strategic operations leader at F5 driving planning, operating cadence, and execution across product organization. Collaborating closely with engineering, architecture, and design teams to enhance product management effectiveness.
Officer in Alpha Data Operations team at State Street. Overseeing data management for global clients in finance with operational efficiency and client onboarding.
Support Specialist ensuring smooth operations of banking systems at MUFG. Collaborating with cross - functional teams to maintain system reliability and address technical issues.
Support Specialist ensuring smooth operations and providing technical support for banking systems at MUFG. Collaborating with teams to maintain reliability and resolve incidents.
Facilities Operations & Maintenance Manager at KBR overseeing operations and maintenance for government clients. Managing teams in high - stakes environments to support national security efforts.
Director of Commercial Operations leading projects and optimizing processes in Energy Infrastructure. Collaborating across sales, marketing, finance, and operations to drive success in Delta’s Energy Infrastructure business.