Ensuring customer cylinder balances and rental bills are accurate as Customer Experience Cylinder Control Specialist at Airgas, an industrial gas supplier. Collaborating with several teams for effective operations and problem resolution.
About the role
- Customer Care Representative managing customer orders and communications for Norit, a global pharmaceutical leader. Ensuring compliance and excellence in delivery through teamwork and customer focus.
Responsibilities
- Handle incoming customer calls and process orders accurately using internal systems.
- Coordinate order details, shipment schedules, and product availability with customers and internal departments.
- Resolve customer inquiries and complaints with professionalism and efficiency.
- Manage artwork approvals and updates in collaboration with suppliers, customers, and production.
- Ensure packaging materials are ordered and aligned with specifications.
- Liaise with Quality Assurance, Regulatory Affairs, and Production for artwork feasibility and compliance.
- Maintain organized artwork files and ensure the latest versions are available for production.
- Uphold internal policies, safety standards, legislative regulations, and GMP requirements.
- Contribute to process improvement initiatives.
Requirements
- Education: HBO degree preferred.
- Experience: Minimum 3 years in sales or customer service, preferably in the pharmaceutical industry.
- Knowledge: Familiarity with GMP and regulatory requirements.
- Languages: Strong communication skills in English and Dutch, German would be an advantage.
- Customer-focused mindset with attention to detail.
- Technical curiosity.
- Team-oriented with a collaborative spirit.
Benefits
- Be part of a purpose-driven team committed to quality and innovation.
- Work in a supportive environment that values continuous improvement.
- Engage in meaningful projects that impact global pharmaceutical operations.
- Compensation: 3372 - 3941 EUR/month depending on level of experience and qualifications (CLA role)
- 13th salary
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