Hybrid Customer Care Representative

at Coloplast

• Job title: Customer Care Representative
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: £26,750 per year
• Degree requirement: High School Diploma
• Location requirements: Hybrid, Nottingham, United Kingdom

About the role

• Customer Care Representative supporting patients post-surgery by answering inquiries and providing product solutions. Part of a team focusing on patient care and achieving sales targets in Nottingham.

Responsibilities

• Building trusting relationships with patients, understanding their needs and circumstances
• Communicating with patients via telephone, email and text.
• Increasing revenue for your territory through effective territory planning
• Collaborate with colleagues across departments to deliver a seamless customer experience.
• Maintain accurate and compliant records of all customer interactions
• Achieve individual and team KPIs, including customer satisfaction, conversion, and revenue targets.

Requirements

• Previous experience in customer service, telesales, or a similar customer-facing role.
• A natural ability to show empathy and sensitivity, particularly when speaking with vulnerable individuals.
• Strong communication, listening, and relationship-building skills.
• Commercially driven, motivated by achieving and exceeding targets.
• Confident using CRM systems and digital communication tools.
• Resilient, positive, and able to thrive in a fast-paced environment.

Benefits

• Competitive salary: £26,750 base salary
• Performance related bonus scheme (monthly)
• Generous benefits package, including holidays, pension, and employee wellbeing support.
• Life Assurance (1 x annual salary)
• Hybrid working model – 3 days in our Nottingham office, 2 days from home