Hybrid Customer Base Account Director

at Kainos

• Job title: Customer Base Account Director
• Job type: Full Time
• Experience level: Lead
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: SFDC
• Location requirements: Hybrid, Ireland

About the role

• Account Director at Kainos working with enterprise clients. Focusing on commercial activity, renewals, upselling, and maintaining customer relationships.

Responsibilities

• As an Account Director at Kainos, you will join the Workday Products Account Management team.
• You will work inside our Sales & Marketing function with a core focus on commercial activity; retaining our clients (Renewals), creating, and closing growth opportunities (Upsell and Expansion) in your defined territory.
• You are an entrepreneurial and commercially minded individual who has a strong track record of business development achievements in Customer Base sales and or Account Management roles.
• You have a flair for building long standing customer relationships based on trust and an in-depth understanding of customer commercial behaviours.
• You will establish, maintain, and oversee our mutually beneficial customer relationships spanning C-Level to HRIT Ops.
• You are the Account lead for Large Enterprise Accounts in a defined sales territory.
• You will work in close partnership with our Customer Value Management teams to ensure our customers achieve maximum return on investment from existing products and in turn pave the way for future growth.

Requirements

• Highly experienced Account Manager with a strong understanding of business development processes and Account Planning (TAS, Miller Heiman) who can construct persuasive commercial offers and in turn builds adequate qualified pipeline to meet quotas.
• Track record of delivering against retention and growth targets (annual)
• Demonstrable ability to actively listen, communicate effectively, present and influence credibly and effectively at all levels of the organisation, including executive and C-level.
• Excellent writing and presentation skills with proven capability of delivering a business value-based proposal in a highly competitive market.
• Great networking skills and the ability to build strong and appropriate relationships with senior stakeholders.
• Broad technology experience and a sound awareness of technology trends and their potential impact on current and future projects.
• Ability to operate successfully in a highly competitive, high performance and pressurised environment, making sensible decisions that don’t compromise Kainos reputation and values.
• Ability to plan and meet deadlines in accordance with business and customer requirements.
• Great negotiation skills, both from a commercial and contract perspective.
• Ability to analyse and utilise data points in the construction of a business case for both internal and external stakeholders.
• Willingness to travel at least once per quarter for client visits, conferences, user groups, or client escalations.
• Proficiency in Dynamics 365 or other CRM (SFDC, HubSpot etc.).
• Ability to operate in a dynamic fast-moving environment that is constantly adapting to change.

Benefits

• health insurance
• retirement plans
• paid time off
• flexible work arrangements
• professional development