Sales Manager engaging B2B clients for our innovative SaaS solutions. Driving customer success with a focus on relationship building and sales tactics while supporting a dynamic team.
About the role
- Customer Account Sales Manager at WellnessLiving developing customer relationships and leading a sales team. Achieving sales goals in a hybrid working environment from Thornhill, Canada.
Responsibilities
- Meet or exceed the sales & retention goals for the customer account team.
- Develop and maintain lasting relationships with existing WellnessLiving customers, improve client utilization and product/service adoption rates.
- Motivate, coach and mentor the sales team while managing and training the team.
- Observe, monitor, track performance and conduct performance reviews for the team.
- Analyze and interpret metrics and develop plans and training for improvements accordingly.
- Continually assess sales and support process and document/implement changes for success.
- Review and develop effective reporting to motivate staff and monitor performance and results.
- Leading by example, develop and preserve an energetic, highly effective culture that inspires employee engagement, effective processes and subsequently surpasses even the most aggressive stakeholder expectations.
- Establish standards for service levels, call handling, and performance monitoring measures.
- Create processes to capture, analyze, leverage and share customer insights in order to improve overall customer experience.
- Collaborate with other sales management to craft solutions to meet customer needs.
- Continue to improve and implement program guidelines and processes.
- Generate and implement on-going reporting to track outbound activity and continuously improve KPIs.
- Work closely with the Onboarding department to bridge gaps in communication, identify reasons for churn and forecast opportunities for retaining customers/closing sales.
- Facilitate frequent team meetings to discuss team goals and targets, and communication meeting outcomes with Sales management.
Requirements
- Demonstrated success in achieving or exceeding sales and retention goals.
- At least 3 years' experience in a sales leadership role, preferably in a SaaS environment.
- Ability to develop lasting relationships with customers and enhance product/service adoption.
- Strong communication skills for effective team communication and hands-on leadership.
- Analytical skills to track team performance and conduct reviews.
- Experience in assessing and implementing changes for improved Customer Growth processes.
- Proficient in developing reporting systems to monitor team performance and KPIs.
Benefits
- Competitive salary
- Vacation
- Hybrid/remote work environment
- Opportunities for career growth and development
- Work in a culture that values creativity, collaboration, and continuous learning
Job title
Job type
Experience level
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Not specified
Degree requirement
Location requirements
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