Customer Success Manager overseeing strategic accounts at Rhapsody. Responsible for customer retention and satisfaction in healthcare IT.
About the role
- CRM Executive responsible for executing Vivobarefoot's global CRM marketing strategy across email, SMS, and loyalty programs to deepen community relationships. Collaborating with cross-functional teams to optimize campaigns and enhance customer experiences.
Responsibilities
- Drive the implementation and optimisation of Vivobarefoot’s global CRM marketing across email, SMS, referral and loyalty programs.
- Help deepen relationships with global community while championing CRM channel performance.
- Own the execution and optimisation of CRM marketing strategy across email, SMS, refer a friend, and web touchpoints.
- Plan and execute CRM campaigns across channels email, SMS, and web, managing a global CRM calendar.
- Align campaigns with brand & product marketing calendars.
- Project manage the creative process to generate content for each CRM touchpoint.
- Monitor campaign performance for continuous improvement, including the use of A/B testing.
- Use customer data to create detailed customer segments.
- Target customer segments with personalised offers, content and campaigns.
- Maintain CRM databases to ensure clean, accurate, and updated customer data.
- Collaborate with CRM team to derive insights from CRM data.
- Track key KPIs related to CRM channel engagement and CRM conversion rates.
- Prepare weekly and monthly reports to represent insights shared amongst business stakeholders.
- Collaborate with brand, product, design, ecommerce, merchandise and tech teams to align planned CRM campaigns.
Requirements
- 2-3 years’ experience in CRM in a D2C e-commerce or retail brand.
- Hands on experience with CRM/email marketing tools like Bloomreach, Salesforce, Ometria, Klaviyo
- Experience with analytics tools such as Google Analytics, Looker Studio or Tableau, a plus
- Proven experience of self-managing and implementing email & SMS campaigns
- Understanding of customer lifecycle stages and how to influence behaviour through messaging & email content design
- Confident applying customer segmentation, and tailoring personalised email & SMS content
- Proven proficiency in analysing campaign performance, and using data to optimise results; familiarity with A/B testing
- Hands on experience with managing email marketing for multiple markets/languages, a plus (not mandatory)
- Thrive in a fast-paced environment, comfortable to pivot and adapt plans in real time
- Excited by Vivobarefoot’s mission and want your work to contribute to something bigger than commerce.
Benefits
- Not specified
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Customer Success Manager responsible for existing customers in a SaaS environment, driving adoption and ensuring long - term customer relationships through onboarding and optimization.
Customer Success Advisor guiding clients through challenges and needs in the online world. Providing technical and customer support while receiving quality onboarding and training.
Entry - level role supporting effective customer success plans and fostering strong customer relationships at Ideagen. Collaborate with cross - functional teams for onboarding and retention activities.
Assistente de CRM supporting marketing strategies by operationalizing campaigns in CRM for customer engagement and retention. Driven to enhance customer journeys and base growth through diverse campaigns.
Dynamics CRM Technical Consultant role developing and supporting Dynamics 365 Sales and Marketing systems at Clarion Housing Group. Engaging with customers and ensuring systems are maintained with a focus on quality and resilience.
Clinical Success Manager at Abridge improving nursing workflows with AI. Collaborating with diverse teams to launch products that bridge clinical conversations and actionable data.
Customer Success Executive managing end - to - end experience for F&B clients. Onboarding and supporting clients for optimal system utilization in a hybrid work environment.
Customer Success & Compliance Analyst at Spiko focusing on onboarding and support for investors while collaborating with internal teams. Enhancing customer satisfaction and operational efficiency in a fintech environment.
Customer Success Leader at Planday managing Customer Success Managers for B2B SaaS client retention. Ensuring strong customer partnerships and data - driven growth strategies.