Inbound Call Center Consultant at A2A Energia, providing customer care and commercial solutions in Milan. Engaging in customer inquiries related to energy billing and services.
About the role
- Call Center Representative handling claims intake at Sentry. Providing technical support and processing claims for insureds and claimants over the phone.
Responsibilities
- Work with a team to successfully meet department phone Key Performance Indicators
- Process claims for policyholders, claimants and others over the phone
- Assist with processing claims that are received over the internet/mail
- Participate in weekly team huddles and associate engagement activities
Requirements
- Customer service experience
- Strong punctuality and dependability
- Solid oral and written communication skills
- Preferred Proficiency in Spanish
- Effective listening skills in addition to the ability to concisely summarize information provided by our customers are essential
- Proficient computer skills
- Ability to adapt to an ever-changing environment
Benefits
- Flexibility through a scheduled Hybrid work model
- Meal Subsidy available for associates who report to an office
- 401(K) plan with a dollar for dollar match on your first eight percent, plus immediate vesting
- Continue your education and career development through Sentry University (SentryU) and utilize our Tuition Reimbursement program
- Generous Paid-Time Off plan for you to enjoy time out of the office as well as Volunteer-Time off
- Group Medical, Dental, Vision, Life insurance, Parental leave, and our Health and Wellness benefits to encourage a healthy lifestyle
- Well-being and Employee Assistance programs
- Sentry Foundation gift matching program to encourage charitable giving
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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