Service Management Analyst developing and maintaining knowledge management strategy at Syneos Health. Focusing on operational readiness and collaboration between IT project delivery and operational teams.
About the role
- Configuration and Data Management Analyst at JCD Staffing configuring systems and managing software releases. Ensuring compliance with government standards and conducting effective program management in Washington DC.
Responsibilities
- Configures and deploys Windows laptop and server images.
- Responsible for the effective development and implementation of programs to ensure that all information systems products and services meet minimum government standards and end-user requirements.
- Responsible for configuration management of requirements, design, and code.
- Evaluates and selects configuration management tools and standards.
- Prepares configuration management plans and procedures.
- Administers problem management process including monitoring and reporting on problem resolution.
- Ensures adequate product testing prior to implementation.
- Coordinates with users and systems development personnel on releases of software.
- Makes recommendations to superiors regarding the acquisition and/or implementation of software to increase information systems efficiency, configuration management activities including product identification, change control, status accounting, operation of the program support library, and development and monitoring of equipment/system acceptance plans.
- Operates and manages program support library.
- Monitors end-item acceptance plans.
Requirements
- U.S Citizenship is required.
- Candidate must be able to obtain Public Trust clearance.
- Bachelor's degree in Computer Science, Information Systems, Engineering, Business, or a scientific or technical discipline related to the specific skill plus 5 years of experience or 7 years experience in lieu of degree.
- Experience in the use of Application Release Automation tools.
- Strong Understanding of Change and Configuration Management.
- Knowledge of traditional and Agile project management methodologies.
- Good understanding of application infrastructure, system architecture, and operating systems, to include Windows 10, Windows 11, and Windows Server 2016, 2019 and 2022.
- One or more of the following certification(s): CCNA Security, CySA+, GICSP, GSEC, Security+ CE, SSCP, or other Security certification as approved by DOJ CRM.
- Excellent communication skills and positive motivation.
Benefits
- Flexible work from home options
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