Junior Collection Consultant managing customer collections for Creditas with a focus on providing personalized service. Engaging directly with clients and addressing their payment concerns through multiple communication channels.
About the role
- Collections Specialist helping borrowers bring delinquent loans current and exploring alternative solutions. Working in a hybrid model to support customer service operations during peak times.
Responsibilities
- Responsible for counseling borrowers on methods for bringing their loan current or exploring alternative solutions.
- Contact borrowers in the early stages of the delinquency cycle and negotiate payment arrangements.
- Review borrower’s financial situation and offer additional options.
- Provide support to customer service on high inbound volume days.
- Evaluate and help determine the borrower’s ability to pay and collects financial information.
Requirements
- High school diploma or equivalent work experience
- Less than one (1) year collections experience in a customer service/call center environment and/or loan servicing experience
- Experience in the Banking, Mortgage/Loan Servicing industries preferred.
Benefits
- Comprehensive healthcare plans for you and your family.
- Discretionary 401(k) match of 50% of the first 4% of pay contributed.
- Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.
- Customized training programs to help you advance your career.
- Employee referral bonuses so you’ll get paid to help Carrington and Vylla grow.
- Educational Reimbursement.
- Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates.
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