Clinical Operations Representative providing support for patient care and administrative functions at UHealth Medical Campus. Handling pre and post-care problems and ensuring service standards.
Responsibilities
Facilitate the prompt resolution of problems related to pre and post care that arise in daily clinical operations.
Perform general administrative and receptionist functions.
Answer incoming calls, efficiently manage patients, and acquire necessary patient care and records.
Assist patients in a courteous, efficient and professional manner, ensuring adherence to service standards.
Review clinical records for completeness including authorization, signatures, missing data, and other patient information.
Obtain pre-authorization for medications and procedures; coordinate patient admissions and clinical schedules.
Review patient demographic, insurance, and referral information for accuracy during calls.
Requirements
High school diploma or equivalent
Minimum 1 year of relevant experience
Skill in data entry with minimal errors.
Ability to communicate effectively in both oral and written form.
Ability to work evenings, nights, and weekends as necessary.
Skill in collecting, organizing, and analyzing data.
Ability to work independently and/or in a collaborative environment.
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