Hybrid Client Engagement Manager

at Intent HQ | FT1000 fastest growing European business

• Job title: Client Engagement Manager
• Job type: Full Time
• Experience level: Senior, Lead
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Nigeria

About the role

• Client Engagement Manager overseeing client engagement in Africa with a focus on adoption and growth. Collaborating with clients to realize full potential of Intent HQ’s platform.

Responsibilities

• Develop and implement a comprehensive customer success strategy tailored to the African market.
• Lead initiatives across onboarding, adoption, value delivery, renewal, and account expansion.
• Define and track customer success metrics, focusing on ROI realisation and business impact.
• Act as the main day-to-day contact for assigned client accounts, ensuring a high level of satisfaction and engagement.
• Build and maintain strong multi-functional relationships across client stakeholders in marketing, technology, and data teams.
• Serve as a trusted advisor by deeply understanding clients’ goals, challenges, and data maturity.
• Collaborate with the Forward Deployed and Technical teams to ensure effective onboarding and setup.
• Translate client goals into actionable use cases using Intent HQ's capabilities.
• Provide proactive, ongoing support to address client needs and build long-term advocacy.

Requirements

• 10+ years in a client-facing role within customer analytics, digital marketing, decisioning/NBx, CRM, or CDP platforms.
• 3-5+ years of experience with artificial intelligence applications is highly desired.
• Worked with, or direct for Telco companies.
• Proven experience working with large B2C clients; exposure to financial services, telecom, or retail/e-commerce industries is preferred.
• Strong analytical thinking with proficiency in Excel and/or business intelligence tools.
• Excellent communication skills—both verbal and written—with the ability to produce and present client-ready content.
• Comfortable navigating both business and technical conversations with appropriate support.

Benefits

• Support clients in navigating the legal and regulatory landscape across Africa, particularly around data privacy, cross-border data flows, and compliance requirements for handling sensitive customer information.
• Stay informed on evolving regional frameworks and other emerging data protection laws across the region, aligning Intent HQ practices accordingly.
• Assist in building and scaling high-performing teams across the region, with a focus on sales, marketing, and technical roles.
• Contribute to hiring strategies and internal capability development with a strong understanding of the data and analytics talent landscape in Africa.