Team Leader overseeing Claims Payments in Short Term Insurance at Absa Bank. Leading a team to achieve cost - effective claims service delivery with a focus on compliance and operational excellence.
About the role
- Claims Specialist handling Workers Compensation claims for Zurich North America. Responsible for managing complex claims, ensuring efficient resolution and customer-centric service.
Responsibilities
- Handle single and multi-party commercial line Workman’s Compensation claims of moderate to high exposure and complexity within specific authority limits
- Document claims file by accurately capturing and updating claims data/information in compliance with best practices for single and multi-party personal or commercial line claims
- Exercise judgment to determine liability by gathering and analyzing relevant facts and applicable law
- Work to have a timely resolution to claims by developing case strategy and escalating issues as appropriate
- Establish timely reserves and perform ongoing review throughout claims cycle
- Assess damages by calculating applicable damages or range of damages allowed by law
- Negotiate settlement of claim by establishing appropriate negotiation strategy within authority limits
- Meet quality standards by following best practices
Requirements
- Bachelor’s Degree and 6 or more years of experience in the Claims and/ or Litigation Management area
- OR Juris Doctor and 2 or more years of experience in the Claims and/ or Litigation Management area
- OR Zurich Certified Insurance Apprentice, including an Associate Degree with 6 or more years of experience in the Claims and/ or Litigation Management area
- OR Completion of Zurich Claims Training Program and 6 or more years of experience in the Claims and/ or Litigation Management area
- OR High School Diploma Equivalent and 8 or more years of experience in the Claims and/ or Litigation Management area
- Must obtain and maintain required adjuster license(s)
- Microsoft Office experience
- Knowledge of insurance regulations, markets and products
Benefits
- Comprehensive employee benefits package
- Competitive compensation
- Career development opportunities
- Flexible work arrangements
- Short-term incentive bonuses
- Merit increases
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