Senior Operations Risk Manager at Manulife handling global operational risk initiatives. Leading risk governance programs and collaborating with senior leadership in the insurance sector.
About the role
- Claims Governance Analyst role ensuring good governance and managing risks across claims operations for Zurich. Collaborating with claims teams for policy compliant operations in insurance environment.
Responsibilities
- Work with the Local, Regional and Group Claims teams on governance matters
- Communicate and implement the Global Claims Guidelines and other Local and Group policies and regulatory requirements
- Participate in projects and provide advice on customer focused but policy compliant best practice solutions
- Maintain department best practices/guidelines/training materials for Claims operational procedures
- Monitor policy adherence, identify breaches and issues, and assist with mitigating actions.
- Conduct annual gap assessments and risk assessments to policy requirements and assist with action plans to close gaps
- Provide support to the Claims team on governance matters
- Manage claims authority delegations and issue Letters of Authority
- Handle Compliance, Risk Management, Group Audit, external audit enquiries and facilitate audits/reviews
- Participate in governance meetings and prepare regular and ad-hoc management reports
Requirements
- University graduate
- At least 3 years claims related experience in the insurance industry
- Analytical and detail-oriented
- Proactive with a customer focused and continuous improvement mindset
- Good relationship/stakeholder management and communication skills
- Participate in meetings with the management team and handle conflicting views
- Proactive, self-organized, with good planning skills and ability to manage deadlines
- Able to work independently with minimal supervision
- Good report writing and presentation skills
- Good command of written & spoken English and Chinese (Cantonese and/or Mandarin)
Benefits
- Equal opportunity employer
- Opportunities to protect customers and the planet
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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