Claims Handler managing Professional Indemnity claims while collaborating with internal and external stakeholders. Position can be remote or hybrid with flexibility to work from closest office.
Responsibilities
Examine PI claims and meet agreed standards of accuracy, service, work volumes and other performance targets in line with client SLAs.
Review, investigate and evaluate claim notices, correspondence, investigative reports, and various technical documents to determine coverage, liability exposure, and resolution strategies.
Review and interpret policy wordings.
Settle claims directly with claimants or their representatives.
Administer claims payments/settlements through trust accounts.
Liaise with all stakeholders to ensure client's needs are met.
Requirements
Previous Claims experience in handling Professional Indemnity claims and understanding of insurance law and policy wordings.
Excellent analytical and problem-solving skills and sound judgment s , including review of data and other types of business information, trends and drawing supported conclusion based on the data.
Strong attention to detail.
Ability to operate in a collaborative environment, yet independently manage a portfolio of claims.
Excellent verbal and written communication skills.
Ability to work in a fast-paced environment and efficiently manage concurrent responsibilities.
Proactive attitude with the ability to use initiative.
Proficient with all Microsoft products particularly Excel.
Knowledge of basic formulas and pivot tables with ability to manipulate and summarise data.
Benefits
We are committed to ensuring that each member of our team feels valued and duly rewarded during their time at DWF.
We are an equal opportunities employer that celebrates diversity and we are committed to creating an inclusive environment for all.
We aim to create a positive experience for all candidates and offer any adjustments or additional support needed.
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